The Banking Association of South Africa's Code of Banking Practice intends to promote good banking practices by setting minimum standards for banks, increasing transparency and promoting a fair and open relationship between banks and their customers, thereby fostering confidence in the country’s banking system. The code is guided by four key principles, namely fairness, transparency, accountability and reliability. The document is divided into several parts, and covers the following topics:
1. Customer Entitlements and Responsibilities
2. Our Key Commitments
3. Principles of Conduct
4. Accounts
5. Credit
6. Payment Services
7. Dispute Resolution
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Document Details
Document Type:
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Year of Document:
2012
Date of Document:
Sunday, January 1, 2012
Language (This Document):
English
