Banking Association of South Africa - Complaints Procedures

The Banking Association of South Africa's (BASA) Complaints Procedures provides guidance to customers on the process and other requirements when a bank receives and manages a complaint from them. BASA's outlines instructions for clients to lodge a complaint against a bank under three specifiic categories:

1. A Complaint Which Falls Under the Code of Banking Practice
2. A Complaint Which Relates to a Product or Service Which Falls Under the National Credit Act (NCA)
3. Complaints Procedures in the Banking Industry

Document Details

Document Type: 
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Year of Document: 
2016
Date of Document: 
Tuesday, August 16, 2016
Document Authors: 
Banking Association of South Africa
Language (This Document): 
English

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