Insurance Regulatory Development Authority of India - Guidelines for Grievance Redressal by Insurance Companies

The Insurance Regulatory Development Authority (IRDA) of India's Guidelines for Grievance Redressal by Insurance Companies presents policy recommendations pertaining to minimum time-frames and uniform definitions and classifications with respect to grievance redressal by insurance companies. The guidelines cover the following topics:

1. Grievance Redressal Policy
2. Grievance Officer/s
3. Grievance Redressal System/Procedure
4. Turnaround Times
5. Closure of Grievance
6. Categorization of Complaints
7. Minimum Software Requirements
8. Calls Relating to Grievances
9. Publicizing Grievance Redressal Procedure
10. Policyholder Protection Committee

Document Details

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Year of Document: 
2010
Date of Document: 
Tuesday, July 27, 2010
Document Authors: 
Insurance Regulatory Development Authority of India

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