Amendment to Law No. 19.496, on the Protection of Consumer Rights


This amendment establishes the right of consumers to have full knowledge of all service and product conditions entering a contracted agreement with a provider. The providers will not be able to make changes to prices, fees or surcharges for as long as the contract is upheld. All lending conditions should be determined within a span of seven days, and all financial information should be made available by that date. 

The National Consumer Service will certify contracts with a SERNAC stamp for as long as they have a customer service which allows clients to voice their unconformity with a product, and if they allow consumers to contact a mediator in case of a discrepancy on the terms of service. 

Document Details

Title (Non-English): 
Modifica Ley No. 19.496, Sobre Protección de los Derechos de los Consumidores
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Monday, November 28, 2011
Document Authors: 
Chilean Ministry of Economy, and Tourism
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