Bank Al-Maghrib - Recommendation No. 1/G/2012 - Recommendation Regarding the Handling of Customer Complaints by Credit Institutions

The Bank Al-Maghrib's Recommendation No. 1/G/2012 acts as a reference document for best practices in the management, monitoring and control of the business of dealing with customer complaints of credit institutions and similar organizations. The circular is divided into several parts, and covers the following topics:
1. Organization of Claims Processing
2. Information on the Processing of Claims
3. Control and Monitoring of the treatment Process
4. Staff training and Sensitization
5. Reporting to Bank Al-Maghrib

Document Details

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Wednesday, April 18, 2012
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Bank Al-Maghrib
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