Bank of Namibia - Guidelines for Lodging Customer Complaints

The Bank of Namibia's (BoN) Guidelines for Lodging Customer Complaints establishes complaint handling procedures in the Bank, and aims to ensure a consistent approach in resolving complaints. The guidelines outline instructions on how to lodge complaints and ensure a consistent approach in resolving complaint, and they apply to all complainants who submit complaints to the Bank and to banking institutions against whom such complaints are lodged. The document is divided into  several parts, and cover the following topics:

1. Submission of Documents to the Bank
2. Confidentiality of Information
3. Submission of Complaints by Complainants
4. Resolutions of Complaints
5. Decisions of the Bank
6. Reconsideration of Decisions

Document Details

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Year of Document: 
2013
Date of Document: 
Tuesday, January 1, 2013
Document Authors: 
Bank of Namibia

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