The Bank of Uganda Financial Consumer Protection Guidelines, 2011, promote fair and equitable financial services practices by setting minimum standards for financial services providers in dealing with consumers, increase transparency in order to inform and empower consumers of financial services, foster confidence in the financial services sector and, provide efficient and effective mechanisms for handling consumer complaints relating to provision of financial products and services. The relationship between a financial services provider and a consumer shall be guided by three key principles: fairnness, reliability and transparency.
These guidelines shall apply to all financial services providers regulated by Bank of Uganda and the agents of all financial services providers regulated by Bank of Uganda.
