Banking Association South Africa - Code of Banking Practice


The Banking Association of South Africa's Code of Banking Practice intends to promote good banking practices by setting minimum standards for banks, increasing transparency and promoting a fair and open relationship between banks and their customers, thereby fostering confidence in the country’s banking system. The code is guided by four key principles, namely fairness, transparency, accountability and reliability. The document is divided into several parts, and covers the following topics:

1. Customer Entitlements and Responsibilities
2. Our Key Commitments
3. Principles of Conduct
4. Accounts
5. Credit
6. Payment Services
7. Dispute Resolution


Document Details

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Sunday, January 1, 2012
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Banking Association of South Africa
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