Banking Codes and Standards Board of India - Code of Bank’s Commitment to Customers


This is a Code of Customer Rights, which sets minimum standards of banking practices member banks have to follow while they deal with individual customers. It provides protection to customers and explains how banks are expected to deal with customers in their day-to-day operations.

The code has been developed to: promote good and fair banking practices; increase transparency; encourage market forces, through competition, to achieve higher operating standards; and foster confidence in the banking system.

The code covers the following topics:

1. Information – Transparency
2. Advertising, Marketing and Sales
3. Privacy and Confidentiality
4. Collection of Dues
5. Complaints, Grievances and Feedback
6. Products and Services (Loans, Deposit Accounts, Etc.)
7. Financial Inclusion
8. Protecting Your Accounts

Document Details

Document Type: 
Document Topic: 
Doument Author (Entity): 
Authoring Country: 
Originating Country or Trade Block: 
Issue Status: 
Year of Document: 
Document Authors: 
Banking Codes and Standards Board of India
Language (This Document): 

Legal Disclaimer: The content appearing on this site is for general information purposes only and made available on an "AS-IS" basis. The law is subject to change and no representation or warranty is made with regard to accuracy or fitness for a particular purpose.