This Law protects consumers' rights as they enter transactions with service and goods providers. All consumers and providers are subject to this Law.
Chapter II protects users' rights to security and quality. Providers are: forbidden from using illicit substances in the preparation of their products, required to comply with product control, and instructed to deliver all requested samples to the National Ombudsman.
Chapter III refers to the protection of economic interests. Only those commissions and fees described in a contract shall be charged to consumers. Fees can only be charged when the consumer has been notified through a pre-existent contract. Chapter VI underscores the aim of educating consumers of their duties and rights.