Financial Services Board of South Africa - Treating Customers Fairly

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This Financial Services Board of South Africa's Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms in the country. Firms are expected to demonstrate that they deliver six (6) TCF Outcomes, as outlined in this policy document, to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling – and throughout the product value chain.

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Year of Document: 
2016
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Financial Services Board of South Africa
Language (This Document): 
English

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