General Law of User and Consumer Rights


This Law regulates the rights of users and consumers. Regulations are provided for consumers of  food products. Retail companies are expected to provide proper dietary information about their products, establishing fair pricing practices. The Law also guarantees the provision of basic services, medical services, and financial services to consumers.

It requires financial entities to provide financial education to customers. Financial entities must also keep their customer's financial information stored and secured. The Law expects entities to maintain payment of transactions in the currency previously specified in the contract. Entities must extend payment receipts free of charge and inform users about changes in the conditions of their products.

Document Details

Title (Non-English): 
Ley General de los Derechos de las Usuarias y los Usuarios y de las Consumidoras y Consumidores
Document Type: 
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Doument Author (Entity): 
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Date of Document: 
Wednesday, December 4, 2013
Document Authors: 
Government of Bolivia
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