Guideline for Customer Services and Complaint Management


Customer service and grievance handling guidelines for Financial Institutions in Bangladesh. These Guidelines are issued by BB under section 45(1) of Bank Company Act, 1991 (Amended upto 2013) .The instructions described in the guidelines are supplementary to the standards set by the legislative requirements and these will not replace or supersede those.

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Wednesday, January 1, 2014
Document Authors: 
Sitangshu Kumar Sur Chowdhury, S.M. Moniruzzaman, Md. Saiful Islam, Swapan Kumar Roy, Sarder El Embran, Abdur Razzak, Md. Sayedul Islam
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