Guideline for Customer Services and Complaint Management

Share: 

Customer service and grievance handling guidelines for Financial Institutions in Bangladesh. These Guidelines are issued by BB under section 45(1) of Bank Company Act, 1991 (Amended upto 2013) .The instructions described in the guidelines are supplementary to the standards set by the legislative requirements and these will not replace or supersede those.

Document Details

Document Type: 
Document Topic: 
Doument Author (Entity): 
Authoring Country: 
Originating Country or Trade Block: 
Issue Status: 
Year of Document: 
2014
Date of Document: 
Wednesday, January 1, 2014
Document Authors: 
Sitangshu Kumar Sur Chowdhury, S.M. Moniruzzaman, Md. Saiful Islam, Swapan Kumar Roy, Sarder El Embran, Abdur Razzak, Md. Sayedul Islam
Language (This Document): 
English

Legal Disclaimer: The content appearing on this site is for general information purposes only and made available on an "AS-IS" basis. The law is subject to change and no representation or warranty is made with regard to accuracy or fitness for a particular purpose.