Law No. 19496 Establishing Regulations on Consumer Rights


The law establishes infractions when consumers are unduly harmed after the purchase of a service or product. It also outlines the rights and duties of consumers, including the freedom to choose goods and services, the right to receive accurate information, the right to reparations, and the right to receive product information. 

The law states that organizations must diffuse knowledge of the law's contents, inform the adequate exercise of consumer rights, propose measures to promote research, and participate in the establishment of interest rates according to existing legislation. 

Document Details

Title (Non-English): 
Ley No. 19496 Que Establece Normas Sobre Protección de los Derechos de los Consumidores
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Date of Document: 
Wednesday, January 1, 1997
Document Authors: 
Chilean Ministry of Economy and Tourism
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