OJK to Monitor Implementation of Consumer Protection in Financial Services Sector

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Press release noting that OJK, Indonesia's Financials Services Regulator, will be monitoring the implementation of Regulation Number 1/POJK.07/2013 as pertaining to consumer protection. OJK, in addition to randomly evaluating banks through a "mystery shopping" process, will base its evaluation of Consumer Protection practices will follow three phases:

1. Regulation and policy on consumer protection;

2. Implementation of consumer protection stipulations; and

3. Evaluation of implementation of consumer protection stipulations.

 

Document Details

Document Type: 
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Year of Document: 
2015
Date of Document: 
Thursday, January 1, 2015
Document Authors: 
OJK
Language (This Document): 
English

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